Shipping, Returns, Refunds & Replacements
Last Updated: February 5, 2026
At Mobile Gadget PK, we prioritize the security of your purchase, product authenticity, and a transparent shopping experience for customers across Pakistan.
Important:
- To protect yourself and ensure smooth claim processing, you must record a continuous unboxing video when receiving your parcel. This video may be required for claims involving damage, missing items, incorrect products, or authenticity concerns.
- If an eligible issue occurs, our first solution will normally be replacement of the product. If a replacement is unavailable or the issue cannot be resolved through replacement, a refund may be issued according to this policy.
1. Shipping & Delivery Policy
We ship products from our operations hub in Main Bazar, Dera Ismail Khan, KP.
Order Processing
- COD Orders: Normally processed within 24 hours of confirmation.
- Prepaid Orders: Normally processed within 24 hours after payment confirmation.
- Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Timelines
- Major Cities: Approximately 2–3 business days.
- Other Areas & Rural Districts: Approximately 3–5 business days.
Delivery times are estimates and may vary because of weather, public holidays, courier workload, security conditions, or remote locations.
Shipping Charges
- Standard nationwide shipping: Rs. 250
- Any special delivery charges, where applicable, will be communicated before dispatch.
Courier Partner
We may use trusted courier services such as Leopards Courier and M&P, depending on the destination and shipment requirements.
A tracking ID will be provided through WhatsApp or email once the order is dispatched.
2. Returns & Replacement Policy
Eligibility Window
For eligible issues, customers should contact us within 24 hours of delivery.
Accepted Reasons
Replacement requests may be considered for:
- Damaged products received
- Defective products
- Incorrect product sent
- Missing items
- Verified authenticity concerns
Non-Returnable Situations
Returns may not be accepted for:
- Change of mind after dispatch
- Products damaged through misuse or accidental damage
- Products modified or repaired without authorization
- Products specifically marked as non-returnable
Replacement Process
- Contact our support team through WhatsApp at 0313851525.
- Provide your order number and continuous unboxing video.
- Send clear photographs or additional information if requested.
- Once the claim is approved, our team will provide return instructions.
- After receiving and inspecting the returned product, an eligible replacement will be arranged.
Replacement Shipping
Where an issue is confirmed to be covered by our policy, return-shipping assistance may be provided according to the circumstances and courier method approved by our support team.
Customers should not send a product back without first contacting us and receiving return instructions.
3. Refund Policy
When Can a Refund Be Issued?
A refund may be considered when:
- An order cannot be delivered and a refund is applicable.
- A verified incorrect or non-original product was delivered.
- A defective product is confirmed and a replacement is unavailable.
- We are otherwise unable to provide the agreed replacement or resolution.
Refund Process
Approved refunds are normally processed within 7–10 business days, depending on the payment method and financial institution.
For COD orders, the refund method will be confirmed with the customer.
For prepaid orders, refunds may generally be returned through the applicable payment method or another agreed method.
Shipping charges may be non-refundable in situations such as customer cancellation or change of mind after dispatch.
4. Package Inspection & Security
We strongly recommend checking your parcel carefully when it arrives.
- Record a continuous unboxing video from the unopened parcel through the opening process.
- Take clear photographs if the outer package appears damaged or tampered with.
- If the parcel is visibly damaged, contact us and the courier immediately.
- Do not discard the packaging until you have confirmed that your order is complete and undamaged.
- Incorrect addresses or unavailable recipients may result in additional delivery or reshipment charges.
The unboxing video is especially important when submitting a claim for damage, missing items, incorrect products, or authenticity concerns.
5. Authenticity Guarantee
Mobile Gadget PK is committed to providing genuine products as described in our product listings.
If you believe that you have received a non-original product, contact us immediately with your order details and supporting evidence.
We may request photographs, videos, serial information, packaging details, or other information to investigate the claim.
If the product is confirmed to be non-original and is covered by our authenticity guarantee, we will follow the applicable replacement or refund process.
6. Warranty Information
Warranty coverage depends on the product and the warranty terms stated on its product page.
Eligible products may include our 3-Day Replacement & Check Warranty.
Some Apple products may also carry an applicable manufacturer’s warranty depending on the product, region, activation status, and warranty terms.
For warranty assistance, contact our support team with your order details, serial number where applicable, and proof of purchase.
Accidental damage, misuse, liquid damage, unauthorized repairs, or physical damage may not be covered.
7. Important Customer Responsibilities
To make your purchase experience smooth:
- Verify the product model and specifications before ordering.
- Provide a complete and accurate delivery address.
- Keep your phone available for courier calls.
- Record your complete unboxing video.
- Keep your invoice, order details, packaging, and payment receipt.
- Contact us promptly if there is any problem with your order.
- Do not return an item without receiving instructions from our support team.
8. Contact Mobile Gadget PK
Our support team is available to help with orders, product information, parcel tracking, warranty claims, and delivery issues.
📍 Physical Hub: Main Bazar, Dera Ismail Khan, KP, Pakistan
📧 Email: Support Mobile Gadget PK
💬 WhatsApp: 0313851525
🌐 Website: Mobile Gadget PK
Support Hours: Monday–Saturday, 24 hours